Privacy Policy
Welcome to the Canadian Keen website by ACH Food Companies, Inc. This website is a service of ACH Food Companies, Inc., together with its subsidiaries, affiliates, agents and licensors (collectively “ACH Food”) (ACH Food may also be referred to in this Privacy Policy as “we,” “us,” “our”). We respect your privacy and are committed to protecting your personal information. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on keenenergy.ca (“Website”) and how such information may be used or shared with others. This Privacy Policy applies solely to information we collect through this Website and not through any other sources. This Privacy Policy, together with the Terms of Service posted on this Website, set forth the complete rules and policies governing your use of our Website. Please return to this Website and review this Privacy Policy from time to time, as it may be changed without notice. Any changes will be effective immediately upon the posting of the revised Privacy Policy on this Website. In accessing and using this Website, you consent to the terms set forth in this Privacy Policy and the Terms of Service.
Contents
- What Personal Information Do We Collect?
- How Do We Collect Your Personal Information?
- How Do We Use Your Personal Information?
- To Whom Do We Disclose Your Personal Information?
- Children’s Privacy
- Cookies
- Keeping Your Information Secure
- How Long Will We Retain Your Personal Information?
- Your Rights
- Other Sites
- Contact & Opt-Out Information
By submitting personal information to ACH Food or its service providers and agents, you agree that we may collect, use and disclose such personal information in accordance with this privacy policy and as permitted or required by law.
Subject to legal and contractual requirements, you may refuse or withdraw your consent to certain of the purposes identified in this Privacy Policy at any time by contacting ACH Food’s Chief Privacy Officer. If you refuse or withdraw your consent, we may not be able to provide you or continue to provide you with certain services or information which may be of value to you. If you provide ACH Food or our service providers and agents with personal information of another individual, you represent that you have all necessary authority and/or have obtained all necessary consents from such person to enable us to collect, use and disclose such personal information for the purposes set forth in this Privacy Policy.
1. What Personal Information Do We Collect?
Personal information means any information which relates to a natural person and allows that person to be identified directly, or indirectly in combination with other information. It does not include information from which all references to the identity of the relevant individual have been removed (i.e., anonymous information or non-personal information).
Without limitation, any of the following categories of information, which may include personal information, may be collected by us:
- Identity information: includes name, job title, profession, username and password;
- Contact information: includes email, address, shipping and billing addresses, postal code and telephone numbers;
- Purchase information: includes information about products/services you have purchased in the past including the date of your purchase, the price paid, usage frequency, and information about products/services that you prefer or that interest you;
- Financial information: includes credit/debit card or account information and information about credit worthiness;
- Technical information: includes internet protocol (IP) address and geolocation information, web browser type and version, operating system and/or device, cookies and other technology on the devices you use to access this web site; and
- Internet activity information: includes session information, such as page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and information about the items you view, put in your cart or add to your wishlist.
2. How Do We Collect Your Personal Information?
We use different methods to collect personal information from and about you including through:
- Direct interactions. You may give us personal information by corresponding with us or by using our services, including without limitation our web site’s features and services. This includes personal information you provide when you:
- Sign-up for a user account on our web site and update such user account;
- Contact us through mail, email, social media, or a chat-box on our web site;
- Input or upload any personal information through one of our web sites; and
- Subscribe to our newsletter, respond to a survey, fill out a form, participate in a sweepstakes, or otherwise input or upload information or files through our website, by telephone, or in person.
- From Third Parties: We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as: (a) companies who support the Website and related services, such as Shopify; and (b) our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested).
- Automated technologies or interactions. As you interact with our web site, we will automatically collect technical information and internet activity information about your equipment and browsing actions and patterns. We collect this information by using cookies, pixels, server logs and other similar technologies. We may also receive technical information about you if you visit other web sites employing our cookies.
3. How Do We Use Your Personal Information?
In general, ACH Food processes personal information in order to provide you with services related to your purchase of products, and about applicants for positions with ACH Food for the purpose of evaluating the application and deciding whether to establish (and subsequently to manage or terminate) a contractual relationship or partnership. More specifically, we process your personal information for the following purposes:
| Purpose | Category of personal information |
| Establish and manage customer relationships, perform services and fulfill our duties. This includes developing, enhancing, marketing, selling or otherwise providing ACH Food’s products and services, and understanding and responding to customer, supplier and other third party needs and preferences, such as to contact and communicate with those parties and to conduct surveys, research and evaluations, processing payments, fulfilling orders and processing returns/exchanges. This may also include the sharing of personal information by and between ACH Food personnel and affiliated companies and partnerships for such purposes. |
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| Consider whether ACH Food should establish a commercial relationship with customers, suppliers and other third parties. This includes establishing and maintaining commercial relationships with customers, suppliers and other third parties, including to issue invoices, administer accounts, collect and process payments, and to fulfill contractual obligations. |
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| Distribute Keen’s newsletters and other informational e-mail communications, and other material to individuals on our mail and e-mail lists, including via third party mailing houses and e-mail service providers. |
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| Detect and protect ACH Food and other third parties against error, negligence, breach of contract, fraud, theft and other illegal activity, and to audit compliance with ACH Food’s policies and contractual obligations. |
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| Engage in business transactions, including the purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitization or financing involving ACH Food. |
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| As permitted by, and to comply with, any legal or regulatory requirements or provisions, and for any other purpose to which you consent. |
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4. To Whom Do We Disclose Your Personal Information?
From time to time, ACH Food may disclose your personal information to:
- service providers, including an organization or individual retained by ACH Food to perform functions on its behalf, such as marketing, data processing, document management and office services;
- a financial institution, on a confidential basis and solely in connection with the assignment of a right to receive payment, the provision of security or other financing arrangements;
- a person who, in the reasonable judgment of ACH Food, is providing or seeking the information as your agent;
- with our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business;
- to our insurers and to regulatory agencies such as insurers or others in connection with regulatory or other activities relating to the obligations of ACH Food;
- to personnel in ACH Food, government authorities, insurers, benefits providers, consultants or agents as reasonably required to establish, manage or terminate contractual relationships and partnerships;
- to an acquiring entity in connection with the consummation or proposal of a business transaction (including liquidation, realization, seizure or repossession), concession, merger, business combination or any other type of acquisition, liquidation, transfer, translative contract or financing of ACH Food, in whole or in part, or of any property, stock, asset, share or business of ACH Food; and
- any third party or parties, where you consent to such disclosure or where disclosure is required or permitted by law.
By providing us with personal information, you acknowledge and agree that such personal information may be transferred to other jurisdictions for processing and storage, including in servers located across Canada and in the United States, where laws regarding the protection of personal information may be less stringent than the laws in your jurisdiction. Further, such personal information may be accessible to law enforcement, national security authorities, and the courts of such jurisdictions. Where necessary to make such transfers, we will comply with our legal and regulatory obligations in relation to the personal information.
5. Children’s Privacy
The features, programs, promotions and other aspects of this Website requiring the submission of personally identifiable information are not intended for children. We do not knowingly collect personally identifiable information from children under the age of 14. Certain benefits of the Website may be restricted to adults, over the age of majority in their province/territory of residence.
6. Cookies
“Cookies” are small text files from a web site that are stored on your hard drive. These small text files make using a web site more convenient by, among other things, saving your passwords and preferences for you. We may analyze the information derived from these cookies and match this information with data provided by you or another party. We may provide our analysis and certain non-personal information to potential partners, advertisers (who may use this information to provide advertisements tailored to your interests) or other third parties, but this will not involve disclosing any of your personal information. Please note that advertisers that serve advertisements on our Website may also use their own cookies and these are subject to the advertiser’s privacy policies, not this Privacy Policy. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies.
If you are concerned about the storage of Cookies, you may be able to direct your browser to notify you and seek approval whenever a cookie is being sent to your hard drive. You may also delete a cookie manually from your hard drive. Please note, however, that some parts of this Website may not function properly or be available to you if you refuse to accept a Cookie or choose to disable your Cookies settings.
7. Keeping Your Information Secure
We have implemented security measures we consider reasonable and appropriate to protect against the loss, misuse and alteration of the information under our control. Please be advised, however, that while we strive to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and are not responsible for the theft, destruction, or inadvertent disclosure of your personally identifiable information.
8. How Long Will We Retain Your Personal Information?
We only keep personal information for as long as necessary and for the reasons it was collected, or for as long as required to comply with any applicable legal obligation and our documents retention policies. The length of time personal information is kept varies according to the nature of the information, and it may extend beyond the end of the relationship between an individual and us.
When the personal information collected is no longer required by us, the necessary procedures for destroying, deleting, erasing, or converting it into an anonymous form are applied.
9. Your Rights
Subject to certain exemptions, to the extent permitted by applicable law, you have the following rights in relation to the personal information we hold about you:
- Your right of access. At your written request we will inform you whether we hold personal information relating to you and if we do, you have the right to receive a general account of our processing of such personal information. If your request is made in writing, subject to applicable laws and the provisions of this Privacy Policy, we will also provide you with access to your personal information that is in our possession. A reasonable fee may be levied if you request the transcription, reproduction or transmission of such information and you will have to provide information or documentation to verify your identity. We will inform you of the approximate cost before proceeding to respond to your request. Your rights to access your personal information are not absolute. Access can be denied for several different reasons under applicable legislation. If we deny your request for access to your personal information, we shall explain why.
- Your right to rectification. If we hold personal information about you and you believe that it is not accurate, complete and up-to-date, you can request to have it rectified (or rectify it yourself via your account information page). If we discover that information is not accurate, complete and up-to-date, we will take reasonable steps to rectify it. We will also send any information that has been amended, where appropriate, to any third parties that have access to the information. If we refuse a request to rectify information, we shall explain why and we will make a note of this in your file (and forward such note to anyone else who received the earlier information).
- Your right to withdraw consent. If we rely on your implicit or explicit consent as our legal basis for processing your personal information, you have the right to withdraw that consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdrew your consent. If you withdraw your consent, we may not be able to provide certain benefits, products or services to you. We will advise you if this is the case at the time you withdraw your consent. If you have opted-in to receive email communications from Keen, you may opt-out from receiving future promotional information from us, by clicking on the unsubscribe link in any such email communication or by otherwise following the opt-out procedures set forth below.
10. Other Sites
This Website may link to or contain links to other websites that we do not control or maintain. We are not responsible for the privacy practices employed by these other websites. We encourage you to note when you leave this Website and to read the privacy statements of all other websites before submitting any personally identifiable information.
11. Contact & Opt-Out Information
You may contact us as provided below if: (a) you have questions or comments about our Privacy Policy; (b) wish to exercise one of your rights in relation to your personal information; or (c) want to opt-out from receiving future promotional correspondence from us.
ACH FOOD COMPANIES, INC.
30 Eglinton Avenue West, Suite 300, Mississauga ON L5R 3E7, Canada.
