Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. After the expiration of this 30-day period, we will not be able to process, approve or accept your return request.

To start a return, you can contact us at info@keenenergy.ca Please note that returned products will need to be sent to the following address: ACH Food Companies Inc, 30 Eglinton Avenue West, Suite 300, Mississauga, Ontario, L5R 3E7

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@keenenergy.ca

Product concerns
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item or the application of this return policy to your purchase.

Unfortunately, we cannot accept returns on sale items or the purchase of gift cards.

Exchanges
The fastest way to ensure you are happy with your ultimate purchase is to return the item you have received, and once the return is accepted, complete a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and will let you know if the refund was approved or not. If approved, you’ll be automatically refunded the full value of your purchase on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@keenenergy.ca

If your refund request is not approved, we will advise you of the reasons we were not able to accept it.